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SonicOS 5.8.1 Administrator Guide
Once the technician has installed the VASAC, they can proceed to login to Virtual Assist. The
technician selects the “Technician” tab, fills in the required login parameters, and clicks the
“Login” button.
The main panel will then display for the technician. From this panel, the technician can double-
click “Start” from the pop-up menu to initiate the support tunnel with the customer.
Once the tunnel is established, the technician can view and control the customer’s desktop,
chat with the customer, and transfer files, if necessary. Control can be terminated at anytime
by terminating the support application.