Filter
Top Products
Virtual Assist > Settings
989
SonicOS 5.8.1 Administrator Guide
In the “Request Settings” screen section, on the Virtual Assist > Settings screen, you can
configure various settings related to support request limits. The “Maximum Requests” field
allows you to limit the number of customers that can be awaiting assistance in the queue at one
time.
The “Limit Message” field allows you to enter text to be displayed as a message to customers,
when there are currently no available spots in the queue, as the maximum requests limit has
been reached.
You can also limit the number of requests coming from a single IP. This prevents the same
customer from requesting Virtual Assist support multiple times at once. Enter the desired
amount limit in the “Maximum Requests from One IP” field. Enter “0” for no limitation.
To avoid customers waiting indefinitely for Virtual Assist support during high-volume periods,
you can set a time limit (in minutes) for how long a customer can remain in the queue without
receiving support. Set this limit by entering the desired number of minutes in the “Pending
Request Expired” field. Enter “0” if you do not wish to set a limit.
If you encounter requests from unwanted or illegitimate sources, you can block requests from
defined IP addresses. This can be done in the “Restriction Settings” screen section.
Click the “Add” button to add a source IP address to block. A new window will display.