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Using Virtual Assist
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SonicOS 5.8.1 Administrator Guide
Enter the “Source Address Type” and “IP Address” that you wish to deny support requests from.
Click “OK” to submit the information. The newly blocked address will now appear in the “Deny
Request From Defined Address” screen section.
Once you have completed all necessary adjustments to the Virtual Assist > Settings screen,
click the “Accept” button to lock-in your settings. Click “Cancel” to revert to the most recent
settings.
Using Virtual Assist
Virtual Assist Stand Alone Client (VASAC) Download and Install
To use Virtual Assist, both the technician and customer must download the Virtual Assist Stand
Alone Client (VASAC) from the portal page. From the portal page, the technician can fill-in all
the necessary login parameters, then download the client installer by clicking the “Virtual
Assist” button. You can double-click the downloaded installer to automatically login to the
firewall.