Filter
Top Products
Using Virtual Assist
991
SonicOS 5.8.1 Administrator Guide
The customer can download and install the VASAC from the customer login page if the option,
“Enable Support without Invitation,” has been previously enabled by the administrator.
If the option is disabled, customers must click the provided link from the invite email sent by the
technician, to download and launch the VASAC.
Virtual Assist Login and Connection
If the “Enable Support without Invitation” setting is enabled, and customers have installed the
VASAC, they can proceed to login to Virtual Assist. The customer must select the “Customer”
icon on the left of the panel, then complete the required information fields.
The customer can then click the “Login” button to enter the waiting queue for Virtual Assist.