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BĆ5Obtaining Service and Supplies
Warranty Service Outside Normal Hours
Customers, with some exceptions, may also request warranty service to be
delivered outside of normal business hours, including evenings, weekend days, or
nationally observed holidays by contacting the Bayer Diagnostics location or
authorized distributor. Warranty service performed at these times is subject to a
surcharge unless the customer has purchased a service product option that provides
warranty service outside normal hours.
Replacement of Parts
In performing warranty service under this agreement, Bayer Diagnostics or its
authorized distributors will provide appropriate parts to repair the system at no
charge with the exception of certain parts or subassemblies that are considered
Customer Maintenance Items. Customer Maintenance Items include, but are not
limited to, the following items: lamps, electrodes or sensors (which are covered by
a separate warranty), Bayer Diagnostics reagents and calibrators, controls, paper,
and pens. Consult the appropriate operator’s manual for a complete list of
maintenance items for any specific model of system.
Design Changes and Retrofitting of Systems
During the warranty period, Bayer Diagnostics reserves the right to change the
design or construction of specific models of systems without incurring any
obligation to make such changes available to an individual system. If
Bayer Diagnostics notifies customers of a change that improves the performance
or reliability of their system, and requests to retrofit that system, customers must
agree to allow Bayer Diagnostics or an authorized distributor, at Bayer Diagnostics
expense, to retrofit components or make design changes, which will not adversely
affect the system’s performance characteristics.
Key Operator Designation
Customers will designate a key operator who will be available to
Bayer Diagnostics representatives to describe system malfunctions by telephone
and/or to perform simple adjustments and corrections as requested. If a key
operator is not designated or is unavailable when the customer requests service, the
delivery of warranty service may be delayed.
OSHA Requirements (US only)
When service is required at a customer location, the customer must provide the
Bayer Diagnostics representative with adequate facilities that comply with the
regulations of the Secretary of Labor under the Occupational Safety and Health
Act (OSHA) of 1970, as amended.