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BĆ4 800 Series Operator's Manual
Standard System Warranty and Service Delivery
Policy
Bayer Diagnostics and its authorized distributors provide customers who acquire
new Bayer Diagnostics systems with a one-year comprehensive, but limited,
warranty. This limited warranty is designed to protect customers from the cost
associated with repairing systems that exhibit malfunctions due to defects in
materials and/or workmanship during the warranty period.
Warranty Period
The warranty period commences upon installation at the customer’s location and
extends for a period of one year thereafter. The customer, with some exceptions,
may purchase additional service coverage beyond the one year warranty period as
part of the original system acquisition for second or subsequent years beyond the
original installation date. The customer’s original Purchase Invoice or appropriate
Agreement Addendum must indicate the term in months for additional service
coverage.
Warranty Service During Normal Hours
The customer may obtain warranty service for systems during normal business
hours by contacting the Bayer Diagnostics location or authorized distributor. Refer
to the list of Bayer Diagnostics locations in this section.
Extent of a Warranty Service Call
During the warranty period, Bayer Diagnostics or an authorized distributor will
repair the system during normal business hours, at their expense, subject to the
exclusions listed below. Bayer Diagnostics or an authorized distributor will initiate
a warranty field service call when notified. The call will be considered complete
when the system is again operating to its published specifications and the
customer, or the customer’s representative, has agreed by signing the appropriate
Field Service Report. When service is complete, the customer will receive a copy
of the Field Service Report detailing all work performed by the Bayer Diagnostics
representative.