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Call Prompting
5-16 Issue 4 September 1995
Figure 5-12. Dial-Ahead Digits
Step 2 in the first vector gives the caller two options, each of which provides
different information. The caller is prompted to enter either 1 or 2, depending on
what information he or she wishes to hear. Once the caller enters a digit, the digit
is collected by the
collect digits
command. Thereafter, an attempt is made by the
route-to number
command to route the call to the appropriate vector (Step 3 or
4). If the caller enters a digit other than
1
or
2
, the appropriate announcement is
provided (Step 5), and the digit entry cycle is repeated (Step 6).
Let’s suppose that the caller, when prompted, enters
1
. In such a case, the
second vector is accessed.
In Step 1 of this vector, the caller is given three options that supplement the
original option provided in the first vector. The caller is prompted to enter either
3
,
4
, or
5
, depending on what information he or she wishes to hear. If the caller
enters an incorrect digit, the customary digit correction routine is implemented
(Steps 5 and 6). Once an appropriate digit is entered, the call is routed—this time
via use of a
goto step
command (Step 2, 3, or 4)—to the appropriate
announcement (Step 7 or Step 9).
In Step 10 of the second vector, the caller is once again prompted. Specifically,
the caller is given the choice of returning to the main menu provided in the first
VDN (extension=1032 name=Schedule vector=32)
Vector 32
1. collect 1 digits after announcement 5000
(‘‘If you wish to hear today’s schedule of games in
both divisions, please press 6. If you wish to hear
today’s schedule of games in the Northern Division
only, please press 7. If you wish to hear today’s
schedule of games in the Southern Division only,
please press 8.’’)
2. goto step 7 if digits = 6
3. goto step 7 if digits = 7
4. goto step 9 if digits = 8
5. announcement 301 (‘‘Entry not understood. Please
try again.’’)
6. goto step 1 if unconditionally
7. announcement 5002 (Northern Division schedule)
8. goto step 10 if digits = 7
9. announcement 5003 (Southern Division schedule)
10. collect 1 digits after announcement 4004
(‘‘If you wish to return to the main menu,
please press 9. Otherwise, press 0.)
11. route-to number 1030 with cov n if digit = 9
12. goto step 15 if digits = 0
13. announcement 301 (’’Entry not understood. Please
try again.‘‘)
14. goto step 10 if unconditionally
15. disconnect after announcement none