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Adjunct Routing
9-4 Issue 4 September 1995
The following vectors can be used to illustrate the processes just described.
Figure 9-2. Skipping/Non-Skipping of Treatment Commands
with ASAI Link Down
Because we are assuming the adjunct link is down, the
adjunct routing
command
in Step 1 fails. Because the
wait-time
command in Step 2 immediately follows an
adjunct routing
command whose adjunct link is down, the
wait-time
step is
skipped. Step 3 contains another
adjunct routing
command whose adjunct link
is also down. As a result, the step fails, and control is passed to the
goto step
command in Step 4, which is automatically executed.
Now, let’s assume the
goto step
command in Step 4 is not successful (that is, no
branch is made because there is at least one available agent in split 20). In such
a case, the
wait-time
step (Step 5) following the unsuccessful
goto
step is
skipped, and control is passed to the
goto vector
command in Step 6. This step
then routes the call to vector 50 (not shown), which is designed to queue the call
and provide standard call treatment.
On the other hand, let’s backtrack and assume the
goto step
command in Step 4
is successful. In such a case, control is passed to Step 7, where another
goto
step
command determines whether there are more than 50 calls in split 20. If so,
VDN (extension=1040 name=‘‘Ad Route’’ vector=40)
Vector 40
1. adjunct routing link 1000 (link is down)
2. wait-time 10 seconds hearing ringback
3. adjunct routing link 2000 (link is down)
4. goto step 7 if available-agents in split 20 < 1
5. wait-time 10 seconds hearing ringback
6. goto vector 50 if unconditionally
7. goto step 10 if calls-queued in split 20 pri l > 50
8. announcement 4001
9. goto vector 50 if unconditionally
10. route-to number 6000 with cov n if unconditionally
VDN (extension=6000 name=‘‘Message’’ vector=60)
Vector 60
1. announcement 4000 (‘‘We’re sorry. We
are still unable to connect you to an agent.
If you’d like to leave a message, please do so
after the tone. Otherwise, please call back
weekdays between 8:00 A.M. and 5:00 P.M.
Thank you.’’)
2. wait-time 6 seconds hearing silence
3. messaging split 18 for extension 1500
4. announcement 4010 (‘‘We’re sorry. We
were unable to connect you to our voice mail.
If you’d like to try to leave a message again,
please do so after the tone. Otherwise, please
call back weekdays between 8:00 A.M. and 5:00 P.M.
Thank you.’’)
5. goto step 2 if unconditionally