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Interactions Between Call Vectoring/EAS and
BCMS/CMS
F-4 Issue 4 September 1995
R3 CMS and BCMS Standards
The following table illustrates how R3 CMS and BCMS interpret specific VDN
flows for the G1/G3 versions of the DEFINITY switch:
NOTE:
(R3 CMS only): If a call that covers to a VDN is originally a call to a
measured (nonvector-controlled) VDN, R3 CMS records a VDN flow in for
the coverage to the second VDN and a VDN flow out for the first VDN.
Vector Inflows and Outflows
The following section discusses the specific vector flows vis-a-vis R3 CMS.
R3 CMS Standards
Vector flow in
pertains to calls that flow into a vector from another vector via a
route to
or a
goto vector
command.
Vector flow out
pertains to calls that
successfully flow out of a vector via a
route to
or a
goto vector
command.
Table F-1. R3 CMS and BCMS Standards for Interpreting VDN
Flows (in G1/G3)
Flow Type Management System Interpretation
VDN flow in R3 CMS
BCMS
Calls that flow into the vector
from another vector via a
route-to
command.
(Not tracked.)
VDN flow out R3 CMS
BCMS
Calls that successfully flow out of
a vector to another VDN or
external location via a
route-to
command.
Calls that are advanced to
another position via a successful
route-to
or
messaging split
command. This can involve
adjunct routing, calls forwarded,
calls routed to a VDN, and calls
picked up by an agent who is not
in the split for which the call is
queued by the VDN.
Calls that are answered by an
attendant (via a
route-to
command).