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Functional Differences for G2 and G3 Call Vectoring
and EAS
E-8 Issue 4 September 1995
General Call Vectoring Functional
Differences
This table provides an overview of general differences for Call Vectoring
operations between the Generic 2 and Generic 3 switches.
Table E-7. General Call Vectoring Functional Differences
TOPIC GENERIC 3 GENERIC 2
General ACD Split queue size is administered
on a per split basis with a
system-wide maximum of calls.
In G3i, this maximum is 1,000
calls; in G3s PBP and G3vs PBP,
this maximum is 200 calls; in
G3r, the maximum is 10,500
calls. Call queue space for the
appropriate maximum number
of calls must be distributed on a
preassigned basis over all
assigned hunt groups and
(vector-controlled or nonvector-
controlled) ACD splits. In G3i,
G3s PBP, or G3vs PBP, the
maximum queue space that can
be allocated for any one split
and/or hunt group is 200; in G3r,
it is 999.
There is no limit to the size of
individual split queues.
An agent may be concurrently
logged into three splits at a time.
An agent may be logged into
only one split at a time.
The agent hears the same zip
tone signal for calls that are
queued to the main split as well
as for intraflowed/interflowed
calls.
One burst zip tone is provided
for calls that are queued to the
main split. Two burst zip tones
are provided for intraflowed
calls (via the
check backup
split
command), and three
burst zip tones are provided
for interflowed calls (via Look-
Ahead Interflow).
ACD Split Strategy A split or a hunt group can be
accessed by either a call vector
or a group extension. This allows
for both vector calls and
nonvector calls in a single split’s
queue.
When Call Vectoring is
optioned, splits do not have
extensions. All access to
splits must go through a Call
Vector via
queue to main split
or
check backup split
commands.