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Troubleshooting Vectors
D-2 Issue 4 September 1995
Table D-1. Unexpected Feature Operations
Feature/Area Customer Observation(s) Cause(s)
General Vector
Processing
Vector stuck.
Audible feedback lasts longer
than the delay interval.
1,000 steps executed.
No default treatment in the
vector.
Last vector step.
Queuing for an announcement.
Queuing for a touch-tone
receiver for a
collect digits
step.
Look-Ahead
Interflow
Agent receiving phantom call.
No Look-Ahead Interflow
attempts accepted.
All Look-Ahead Interflow
attempts accepted.
Look-Ahead DNIS name not
displayed.
Agents on both switches
become available
simultaneously. (Avoid by
including at the beginning of the
receiving switch vector a short
wait-time
or
announcement
step.)
No trunks.
PRI network failure.
Insufficient FRL.
Look-Ahead Interflow attempts
are interworking off of one of the
following:
■ Interworking off of the PRI
network
■ Receiving vector not
designed for conditional
acceptance
■
route-to with coverage yes
command was used to
interflow
Look-Ahead Interflow not
optioned at the receiving switch.