Filter
Top Products
Functions and Examples
Issue 4 September 1995
5-13
Creating Service Observing Vectors
As mentioned in Chapter 4, Service Observing vectors can be constructed to
allow users to observe calls from a remote location or local station. When
combined with Call Prompting, Service Observing vectors can route calls to:
■ A Remote Access extension
■ A Service Observing Feature Access Code (FAC) and extension entered
by the user
■ A Preprogrammed FAC and extension
Remote Access Service Observing Vector
The following vector connects a user to Remote Access. Once connected, the
user can dial either a listen-only or listen/talk Service Observing FAC followed by
the extension number to be observed. Although not required, Call Prompting
increases security by providing passcode protection.
Figure 5-8. Remote Access Service Observing Vector
1. wait-time 0 secs hearing ringback
2. collect 5 digits after announcement 2300
(“Please enter your 5-digit security code.”)
3. goto step 5 if digits = 12345 (security code)
4. disconnect after announcement 2000
5. route-to number 5000 with cov n if unconditionally
6. stop