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Contents
xii Issue 4 September 1995
Requirements A-31
Example A-31
Operation A-31
Answer Supervision Considerations A-34
Feature Interactions A-34
CMS Interactions A-34
Converse-on Command A-35
Purpose A-35
Syntax A-35
Valid Entries A-35
Requirements A-35
Examples A-35
Operation A-36
Answer Supervision Considerations A-39
Feature Interactions A-39
CMS Interactions A-45
BCMS Interactions A-45
Disconnect Command A-46
Purpose A-46
Syntax A-46
Valid Entries A-46
Requirements A-46
Example A-46
Operation A-46
Answer Supervision Considerations A-46
Feature Interactions A-47
CMS Interactions A-47
BCMS Interactions A-47
Goto Step Command A-48
Purpose A-48
Syntax A-48
Conditions = available-agent, staffed-agents: A-48
Conditions = calls-queued, oldest call-wait: A-48
Condition = rolling-asa: A-48
Condition = counted-calls: A-49
Condition = expected-wait: A-49