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Differences in Command Function
Issue 4 September 1995
E-3
Table E-1. G2/G3 Differences for Queuing Commands
GENERIC 3 GENERIC 2
The call is simultaneously queued to a
maximum of three different splits. The
indicated split is checked only once, and if
the specified condition is met, an attempt
to terminate or queue the call is made.
Multiple checking of a backup split
requires repeating the
check-backup split
command multiple times and/or
unconditional
goto step
looping. After the
call is queued to three splits, subsequent
queue commands in the vector for
additional splits fail and are skipped
(unless these commands specify a
different priority).
The call is queued to one split at a time.
Successful queue commands that occur
after the call is already queued cause the
call to be dequeued from the first split and
queued to a new split. Each
check backup
step executed by vector processing is
rechecked in the background every two
seconds while the steps that follow are
processed. This process continues until
the specified conditions are met. The
periodic threshold checking of the
check
backup split
commands is implemented to
simulate multiple split queuing.
Calls can be queued to vector-controlled
splits via Call Vectoring or to ACD
splits/hunt groups directly via hunt
group/split extensions when
vectoring/prompting is active. Vector-
controlled splits can be directly accessed
via split extensions or via
route-to
commands to the extension ACD
splits/hunt groups can also be accessed
via
route-to
commands to the extension.
When Call Vectoring is active, calls can be
queued to ACD splits only via the
queue to
main split
and
check backup split
Call
Vectoring commands.
Calls cannot be queued to splits that
already hold the number of queued calls
defined by the split queue size on the hunt
group screen. Therefore, every queuing
command should be preceded by a check
step to determine if the queue is full. Also,
queue limits should be set as high as
possible to ensure the call queues. In G3i,
a maximum of 1,000 queue slots can be
preassigned to all the splits and hunt
groups in a system; in G3r, a maximum of
10,500 such slots can be preassigned; in
G3s PBP and G3vs PBP, a maximum of
200 such slots can be preassigned. In G3i,
G3s PBP, or G3vs PBP, a maximum of 200
queue slots can be assigned to any one
split or hunt group; in G3r, a maximum of
999 of such slots can be assigned.
No split queuing capacity limits are in
effect, and the commands are never
skipped.
The
check-backup split
command can test
a maximum threshold of 199 calls in G3i,
G3s PBP, or G3vs PBP, and 999 calls in
G3r.
The command can test a maximum
threshold of
only
99 calls.