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Contents
Issue 4 September 1995 v
Disconnect 4-7
Voice Response Scripts 4-8
Routing Calls 4-10
Queuing Calls to ACD Splits 4-11
Multiple Split Queuing 4-11
Leaving Recorded Messages 4-13
Option with the VDN as the Coverage Point 4-14
Sending Calls to a Vector-Programmed Number 4-15
Interflow 4-15
Service Observing 4-16
Service Observing FAC Vector 4-17
Branching/Programming 4-18
Unconditional Branching 4-18
Conditional Branching 4-18
Stopping Vector Processing 4-19
■ Vector Chaining 4-20
5 Call Prompting 5-1
■ Introduction 5-1
■ Command Set 5-2
■ Touch-Tone Collection Requirements 5-2
■ Call Prompting Digit Entry 5-3
Removing Incorrect Digit Strings 5-4
Entering Variable-Length Digit Strings 5-4
Entering Dial-Ahead Digits 5-5
■ Functions and Examples 5-5
Treating Digits as a Destination 5-6
Using Digits to Collect Branching Information 5-7
Vector Routing Tables 5-7
Using Digits to Select Options 5-10
Displaying Digits on the Agent’s Set 5-10
Passing Digits to an Adjunct 5-12
Creating Service Observing Vectors 5-13
Remote Access Service Observing Vector 5-13