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Functions and Examples
Issue 4 September 1995
4-7
alternative audio or music source until it is replaced by a subsequent vector step
regardless of the time specified in the
wait-time
step.
Busy Tone
A busy tone and subsequent termination of vector processing are produced via
the
busy
command. An exception to this occurs on CO trunks where answer
supervision has not been sent. Callers on such trunks do not hear the busy tone
from the switch. Instead, these callers continue to hear ringback from the CO.
The
busy
command eventually times out and drops the call after 45 seconds.
With ISDN PRI, busy tone can be provided from the network switch.
The customer usually forces a busy tone to process a call that arrives at a time
when there is a large number of calls queued in the main split, or when the call
center is out of service or closed.
The following vector illustrates how you can use the
busy
command:
Figure 4-7. Providing Busy Tone
In this vector, the
goto step
command in Step 1 sends call control to
busy
in Step
6 if the conditions in the former command are met. Specifically, if the number of
calls queued at a high priority is greater than 30, the
busy
command is
accessed.
Disconnect
The customer can opt to have a call disconnected by incorporating the
disconnect
command. However, the customer should use good judgement in
this regard lest he or she unnecessarily infuriate the caller. Also, as a courtesy to
the caller, an announcement should be given to the caller before he or she is
disconnected under any circumstances.
1. goto step 6 if calls-queued in split 1 pri h > 30
2. queue-to main split 1 pri h
3. announcement 4000
4. wait-time 2 seconds hearing music
5. stop
6. busy