Filter
Top Products
Advanced Vector Routing
6-6 Issue 4 September 1995
Figure 6-3. EWT Routing and Passing VRU Wait
Calls with more than 10 minutes to wait fail step 1 and are disconnected after an
announcement asking them to call back later. If the expected wait time is less
than 10 minutes step one routes the call to step 3 where it is queued to split 32
and waits 20 seconds hearing ringback. After 20 seconds if the expected wait
time for the call is less than 40 seconds, step 5 routes the call to an
announcement followed by a wait with music. If the expected wait time for the call
is equal to or greater than 40 seconds, step 6 informs the caller of the amount of
time he or she can expect to wait before the call is answered.
Example 2 — Notifying Callers of Wait Time
Without a VRU
You can still use EWT to notify calls of their expected wait time even without a
VRU. This can be done using the DEFINITY system recorded announcements
and by associating each recorded announcement with a time band.
1. goto step 3 if expected-wait for split 32 pri l < 600
2. disconnect after announcement 13976
3. queue-to main split 32 pri l
4. wait-time 20 secs hearing ringback
5. goto step 7 if expected-wait for call < 40
6. converse-on split 80 pri l passing wait and none
7. announcement 11000
8. wait-time 60 secs hearing music
9. goto step 7 if unconditionally