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Call Vectoring Commands
A-46 Issue 4 September 1995
Disconnect Command
disconnect
Purpose
Ends treatment of a call and removes the call from the switch. Also allows the
optional assignment of an announcement that will play immediately before the
disconnect.
Syntax
disconnect after announcement <extension>
Valid Entries
extension:
none
or valid announcement extension
Requirements
Basic Call Vectoring software must be installed. Also, the relevant
announcements must be administered and recorded.
Example
disconnect after announcement 2556
Operation
While the command’s optional announcement is playing, the call remains in
queue and can be connected to an agent. When the announcement completes
(or is not specified), the command forces a disconnect, ends the treatment of the
call, and removes the call from the switch.
Answer Supervision Considerations
If the switch has not yet sent answer supervision, the switch does so immediately
before disconnecting the call, whether an announcement is specified or not. If an
announcement is specified, answer supervision is given before an attempt is
made to connect the announcement. The exception is for ISDN calls, where the
disconnect can occur without answer supervision being sent when an
announcement is not played.