Filter
Top Products
Call Prompting
5-2 Issue 4 September 1995
Command Set
The following table illustrates the commands used for Call Prompting:
Touch-Tone Collection Requirements
Before the DEFINITY system can accept the touch-tone digits entered by a Call
Prompting user, the switch must be equipped with a “collection resource.” The
resource used for collecting and interpreting touch-tone digits is a unit of
hardware called a Touch-Tone Receiver (TTR). These TTRs are provided on the
TN744 call classifier and TN2182 tone detector (G3V4 and later releases), one of
which is required for Call Prompting.
For new systems, the number of required TTRs is configured according to two
sources, as follows:
■ Customer input to the AT&T Account Team
■ Account team input to the DOSS/ATTOMS configuration
Table 5-1. Call Prompting Command Set
Command
Category Action Taken Command
INFORMATION
COLLECTION
Collect information from the calling
party or from a Voice Response Unit
(VRU).
collect digits
TREATMENT Play an announcement.
Delay with audible feedback of
silence, ringback, system music, or
an alternate audio/music source.
announcement
wait-time
ROUTING Leave a message.
Route the call to a number
programmed in the vector.
Route the call to digits supplied by
the calling party.
messaging split
route-to number
route-to digits
BRANCHING/
PROGRAMMING
Go to a vector step.
Go to another vector.
Stop vector processing.
goto step
goto vector
stop