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Call Vectoring Management
B-6 Issue 4 September 1995
NOTE:
Both the sending switch and the receiving switch must have the Basic Call
Vectoring and the Look-Ahead Interflow features active. In addition, Look-
Ahead Interflow calls can connect ISDN-PRI switch-to-switch using private,
public, or SDN facilities.
NOTE:
The Basic Call Vectoring options must be enabled on the System-
Parameters Customer-Options form.
NOTE:
The ACD, ASAI Interface, and ASAI Capability Groups must be enabled on
the system.
NOTE:
The Packet Bus option (G3r only) must be enabled on the Maintenance-
Related System Parameters form before associated ISDN-BRI forms and
fields can be administered.
NOTE:
Direct Agent Calls (DACs) remain in queue for the agent if the agent does
not have call coverage. Otherwise, DACs follow the agent’s coverage path
after the no answer time interval expires.
Table B-7. Adjunct Routing Requirements
Feature Form(s) Hardware
Adjunct
Routing
■ Hunt Groups
■ Class of Restriction (for
Direct Agent Calls)
■ Call Vector
■ Station
■ Station (ISDN-BRI-ASAI)
A TN556 ISDN-BRI circuit pack
and a TN778 packet control must
be in place. The latter provides
packet bus control. Also, an
adjunct/host processor must be
in place to receive the request
and select the route. A TN2198
two-wire BRI port circuit pack
can be used in place of the
TN556. In this case, an NT1 is
also required.