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Issue 4 September 1995 8-1
8
Look-Ahead Interflow
Introduction
Look-Ahead Interflow enhances Call Vectoring for call centers with multiple ACD
locations. Look-Ahead Interflow allows these centers to achieve optimal call-
handling capability and agent productivity by intelligently routing calls among
call centers to achieve an optimum ACD load balance. This service is provided
via ISDN-PRI D-channel messaging. The receiving switch is able to accept or
deny interflowed calls sent by the sending switch.
Command Set
There are no special commands for Look-Ahead Interflow. Instead, this feature
uses the commands included within the Basic Call Vectoring and Call Prompting
features. The following points concerning several of these commands should be
noted:
■
Route-to number with coverage n
or
route-to digits with coverage n
command on a switch that has Look-Ahead Interflow optioned and that
successfully seizes an ISDN-PRI trunk automatically results in a normal
Look-Ahead Interflow call attempt being placed. The call attempt can be
rejected or accepted by the remote end.
■
Route-to number with coverage y or route-to digits with coverage y
command never results in a Look-Ahead Interflow call attempt. The
sending end assumes the call is always going to be accepted. This
command always completes the call. Moreover, the command should not
be used when the vector at the receiving location ends up denying the
call, since the caller in this case would be given a busy signal, or the call