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Call Vectoring Commands
A-52 Issue 4 September 1995
Operation
If the command syntax includes unconditionally, the command always
branches. Otherwise, branching takes place according to one of the conditions
that follow:
■ The average speed of answer for the indicated split (skill) or VDN meets
the constraints defined by the comparator and threshold value.
■ Number of available agents in the indicated split (skill) meets the
constraints defined by the comparator and the threshold value.
■ Number of queued calls in the indicated split (skill) and at the specified
priority level (or higher) meets the constraints defined by the comparator
and the threshold value.
■ The number of active calls in the indicated VDN meets the constraints
defined by the comparator and the threshold value.
■ The expected wait time at the specified priority level for the indicated split
(skill), or for the call meets the constraints defined by the comparator and
the threshold value.
■ Oldest call-waiting in the indicated split (skill) at the specified priority level
(or higher) has been waiting for a period of time within the constraints
defined by the comparator and the threshold value, which is expressed in
seconds.
■ Number of staffed agents in the indicated split (skill) meets the constraints
defined by the comparator and the threshold value.
■ Digits collected via the
collect digits
command match the criteria defined
by the comparator for the specified digit string. Or, the digits are found or
not found, depending upon the option chosen, in the specified Vector
Routing Table. The "#" digit can be tested against as a single digit.
■ The ani digits match the criteria defined by the comparator for the
specified digit string. Or, the ani digits are found or not found, depending
upon the option chosen, in the specified Vector Routing Table.
■ The ii-digits match the criteria defined by the comparator for the specified
digit string. Or, the ii-digits are found or not found, depending upon the
option chosen, in the specified Vector Routing Table.
■ Time-of-day criteria are met.
NOTE:
The syntax for this condition can be illustrated by a couple of
examples, as follows:
mon 8:01 to fri 17:00
means ‘‘anytime between
8:01 A.M. Monday through 5:00 P.M. Friday,’’ and
all 17:00 to all 8:00
means ‘‘between 5:00 P.M. and 8:00 A.M. on any day of the week.’’)
The unconditional form of the command is commonly used for skipping vector
commands as well as for looping through vector commands.