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Call Vectoring Commands
A-58 Issue 4 September 1995
goto vector
32
if digits
in
table
12
goto vector 9 if expected-wait in skill
3
pri
t > 10
goto vector 99 if calls-queued in skill
2nd
pri
t
> 5
goto vector 8 if rolling-asa in split
14 > 25
Operation
If the command syntax includes unconditionally, the command always
branches. Otherwise, branching takes place according to one of the conditions
that follow:
■ The rolling average speed of answer for the indicated split (skill) or VDN
meets the constraints defined by the comparator and threshold value.
■ Number of available agents in the indicated split (skill) meets the
constraints defined by the comparator and the threshold value.
■ Number of queued calls in the indicated split (skill) and at the specified
priority level (or higher) meets the constraints defined by the comparator
and the threshold value.
■ The number of active calls in the indicated VDN meets the constraints
defined by the comparator and the threshold value.
■ The expected wait time at the specified priority level for the indicated split
(skill), or the expected wait time for the call meets the constraints defined
by the comparator and the threshold value.
■ Oldest call-waiting in the indicated split (skill) at the specified priority level
has been waiting for a period of time within the boundaries defined by the
comparator and the threshold value, which is expressed in seconds.
■ Number of staffed agents in the indicated split (skill) meets the constraints
defined by the comparator and the threshold value.
■ Digits collected via the
collect digits
command match the criteria defined
by the comparator for the specified digit string. Or, the digits are found or
not found, depending upon the option chosen, in the specified Vector
Routing Table.
■ The ani digits match the criteria defined by the comparator for the
specified digit string. Or, the ani digits are found or not found, depending
upon the option chosen, in the specified Vector Routing Table.
■ The ii-digits match the criteria defined by the comparator for the specified
digit string. Or, the ani digits are found or not found, depending upon the
option chosen, in the specified Vector Routing Table.
■ Time-of-day criteria are met.