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IN-6 Issue 4 September 1995
with disconnect, A-47
with goto step
, A-53
with goto vector
, A-59
with messaging
, A-61
with queue-to
, A-65
with route-to
, A-71
with stop
, A-76
with wait-time
, A-80
features of call vectoring
, 1-5
adjunct routing command
, 1-6
advanced vector routing
, 1-5
ANI/ii-digits
, 1-5
basic call vectoring
, 1-5
call prompting
, 1-5
look-ahead interflow
, 1-5
functions
of basic call vectoring
, 4-2
of call prompting
, 5-5
G
G3
upgrading to expert agent selection
, 10-38
G3iV1.1
maximum system parameters
, N-1
G3V2
maximum system parameters
, N-1
G3V3
maximum system parameters
, N-2
observing VDNs
, 3-11
G3V4
available enhancements
, L-1
comparison operators
, 3-15
enhancements
hardware and software requirements
, B-4
maximum system parameters
, N-3
tone detector
, 5-2
goto command
differences between G2 and G3
, E-4
example
, 4-18, 4-19
neutral vector command
, 8-8
success/failure criteria
, A-84
troubleshooting
, D-7
goto step command
, 3-14, A-48
neutral vector command
, A-53
goto vector command
, 3-14, A-54
neutral vector command
, A-59
H
handling multiple calls, 3-5
I
identifying caller needs
call prompting/VRU digits
, 10-4
direct agent calling
, 10-5
DNIS/ISDN called party
, 10-4
example prompts
, 10-4
host database lookup
, 10-5
methods of
, 10-2
table of services and DNIS digits
, 10-4
ii-digits
table of those currently available
, 7-6
values associated with them
, 7-5
ii-digits routing
, 7-5
uses for
, 7-5
improving
performance
, 3-1, M-1
expert agent selection
, 10-1
service
, 3-3, 3-6
the average speed of answer
, 2-17
inserting vector steps
, 2-5
international
equivalent circuit packs
, B-2, B-3
L
LAI
function
, 8-1
latest VDN
, 3-9, 3-10
leaving a message
, 1-5, 2-14, 4-13
listing existing vectors
, 2-4
load balancing
, 1-5
optimal
, 8-1
providing
, 2-17
logical agent
, 1-4
look-ahead interflow
, 1-5, 8-1
ADR
, 8-13
alternate destination redirection
, 8-13
diagram of example
, 8-13
considerations
, C-3
diagram of tandem switch configuration
, 8-10
diagram of two switch configuration
, 8-3
DNIS and VDN override
, 8-11
DNIS information
, 8-12
function
, 8-1
hardware and software requirements
, B-5
requirements
, 1-6
route-to command
, 8-1
tandem switch configuration
far end switch operation
, 8-11
sending switch operation
, 8-10
tandem switch operation
, 8-10
troubleshooting
, D-2
two switch configuration