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Issue 4 September 1995
A-57
priority level:
l
(low),
m
(medium),
h
(high),
t
(top).
day:
mon, tue, wed, thu, fri, sat, sun, all
.
hour:
00
to
23
(military format).
minute:
00
to
59
(military format).
option:
in, not-in
(Vectoring (G3V4 Enhanced) only)
table: 1 through 5 (G3vs/s); 1 through 10 (G3i); 1 through 100 (G3r). The number
of the Vector Routing Table containing the numbers to be used to compare
against ani, ii-digits or digits collected with the
collect-digits
command.
vdn: assigned vdn extension, active, latest. Active is the active called VDN as
modified by VDN override rules. Latest is the VDN assigned to the vector in
which the call is currently being processed.
Requirements
Basic Call Vectoring software must be installed for all the options. Call Prompting
software is required for the digits option. Also, skills replace splits only if Expert
Agent Selection (EAS) is optioned. Wildcard matching and the use of Vector
Routing Tables require Vectoring (G3V4 Enhanced). In addition, to use the
rolling-asa
,
expected-wait
, and
counted-calls
conditions, the “Vectoring (G3V4
Advanced Routing)” customer option must be enabled. To use
ani
and
ii-digits
routing, G3V4 or a later release is required and the “Vectoring (ANI/II-Digits
Routing)” customer option must be enabled.
Examples
goto vector
107
if unconditionally
goto vector
8
if available-agents in split
67
< 5
goto vector
21
if digits >=
14
goto vector 8 if available-agents in skill
1st
> 10
2.Wildcards (+, ?) can only be used with Vectoring
(G3V4 Enhanced). The + represents a group of digits
(0 or more) and can only be used as the first or last
character of the string. Only one + can be used in any
digit string. The ? represents a single digit. Any
number of them can be used at any position in the digit
string.
None
is only a valid entry with G3V4 and later
releases.