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Tutorial
2-8 Issue 4 September 1995
assigned any even number in the range of 0 through 998. In our vector, the time
specified is 10 seconds.
In addition to the delay period, the
wait-time
command provides the caller with
feedback. In our vector,
ringback
is provided. Other types of feedback that can
be provided with the
wait-time
command are: silence; system music; or an
alternate audio/music source. For more information see, "Delays with Audible
Feedback" on page 4-5.
Theoretically, then, the
wait-time
command in our vector provides the caller with
10 seconds of ringback. But what happens if an agent answers the call before
the
wait-time
command runs its course? If this happens, the command is
terminated (that is, the delay period is ended and the accompanying feedback is
stopped). So, returning to our example, let’s presume the call is delivered to an
agent after four seconds. In such a case, the following is true:
■ Caller does not hear the remaining six seconds of ringback, inasmuch as
the delivery of the call to the agent is the primary objective.
■ Announcement in Step 3 (discussed next) is not played.
If the call is not answered by the time the
wait-time
command in Step 2 is
completed, vector processing continues with the
announcement
command in
Step 3.
The
announcement
command consists of a recorded message, and it is often
used to encourage the caller to stay on the phone or to provide information to the
caller. If a call is delivered to an agent during the
announcement
command, the
announcement is interrupted. Otherwise, the announcement is played from
beginning to end. Thereafter, the call remains in queue until it is answered by an
agent or until the caller hangs up. Multiple callers can be connected to an
announcement at any time. See “Recorded Announcement” in the
DEFINITY
Communications System Generic 3 Feature Description
, 555-230-204, for more
information about announcements.