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2-14 Issue 4 September 1995
Figure 2-10. Checking for Non-Business Hours (Screen 2 of 2)
NOTE:
Announcement 3222 could contain this message: ‘‘We’re sorry. Our office
is closed. Please call back any day between 8:00 A.M. and 5:00 P.M.’’)
The
goto step
command in Step 1 checks if the call arrives during non-business
hours. Specifically, if the call arrives between 5:00 P.M. and 8:00 A.M. on any
day of the week, the command passes control to Step 12. The
disconnect
command in Step 12 includes and provides an announcement that first gives the
caller the appropriate information and then advises him or her to call back at the
appropriate time. The command then disconnects the caller.
On the other hand, if the call does not arrive during the specified hours, control is
passed to Step 2, and vector processing continues. On step 2, split 5 is checked
for calls waiting at priority low and above (that is, for all priorities).
NOTE:
As an alternative to disconnecting callers who place a call during non-
business hours, you can allow callers to leave a message by including the
messaging split
command within the vector. See Chapter 4 for more
details.
Page 2 of 2
CALL VECTOR
12 disconnect after announcement 3222
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