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References
Issue 4 September 1995
1-7
The level of your expertise in Call Vectoring and/or EAS should determine how
you use the guide. Users who are unfamiliar with Call Vectoring should read the
overview, then study the tutorial. Users who will be using EAS should read
Chapter 10. Users who want to learn more about Call Vectoring should review
Chapters 3 through 11 in order to get a good grasp of how the Call Vectoring
features function. Finally, advanced users of Call Vectoring and/or EAS may only
find it necessary to periodically reference a specific appendix or two (such as
Appendix A, which contains a set of Call Vectoring/EAS command “manual
pages”) to get the information needed.
Users who want to set up a Call Center (EAS and non-EAS) should read
Appendix J, and users who want to convert a Call Center to EAS should read
Appendix K.
References
The publications listed in this section should be used to supplement the
information presented in this guide:
■
DEFINITY Communications System Generic 3 Feature Description
,
555-230-204
■
DEFINITY Communications System Generic 3 CallVisor ASAI Technical
Reference
, 555-230-220
■
DEFINITY Communications System Generic 3 Version 4 Implementation
,
555-230-655 or
DEFINITY Communications System Generic 3 V2/V3 Implementation
,
555-230-653
■
DEFINITY Communications System Generic 3 Basic Call Management
System (BCMS)
, 555-230-704
■
CentreVu
™
Call Management System Release 3 Version 4 Administration,
585-215-800
CentreVu
™
Call Management System Release 3 Version 4 Reports,
585-215-801
(or previous version CMS documentation that came with your system)
■
GBCS Products Security Handbook
, 555-025-600.