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Troubleshooting Vectors
D-4 Issue 4 September 1995
announcement
Announcement not heard. Announcement board not
present.
Announcement not administered.
Announcement not recorded.
Announcement being
rerecorded.
All ports busied out.
Announcement restore in
progress.
Link to TN750 down.
Extra delay before hearing
announcement.
Announcement queue full.
All integrated announcement
ports busy.
Analog announcement busy.
Vector processing stops. Analog announcement does not
answer.
Listening to silence after
announcement.
Announcement is the last step.
Incomplete announcement. Agent becomes available.
Previous
adjunct routing
step
succeeds.
busy
Ringback heard instead of
busy tone.
Unanswered CO trunk.
check-backup split
Call does not enter queue or
terminate to agent.
Step condition not met.
Table D-2. Unexpected Command Operations
Command Step Customer Observation(s) Cause(s)