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Vector Exercises
Issue 4 September 1995
11-29
Suggested Solution:
Figure 11-18. Messaging Option
The
goto step
command in Step 1 of this vector checks whether the oldest call
waiting in split 50 has been waiting for 75 seconds or more. If so, control is
passed to Step 8, where the
announcement
command first informs the caller that
all the agents are busy and then invites the caller to either call back at the
appropriate time or leave a recorded message for the agent. If the caller elects to
leave a message, the
messaging split
command in Step 9 is executed. Upon
execution of the
messaging split
command, an attempt is made to connect the
caller to AUDIX so that he or she can leave a recorded message. If the split
queue is full, or if the AUDIX link is down, termination to AUDIX is unsuccessful,
and vector processing continues at the next vector step, which (as is the case
here) usually contains an announcement that provides the caller with the
appropriate apology and subsequent directives. If the caller is successfully
connected to AUDIX, vector processing terminates, and a message may be left
for the specified mailbox (4000, in this case.)
Returning to Step 1, if on the other hand the oldest call waiting in split 50 has
been waiting fewer that 75 seconds, control is passed to Step 2, where another
goto step
command checks for the number of calls in split 50. If more than 20
calls are queued to split 50, control is passed to Step 8. Thereafter, the
procedure for the messaging option provided in the previous paragraph is
implemented. On the other hand, if there are 20 or fewer calls waiting in split 50,
control is passed to Step 3, where the
queue-to main split
command queues the
call to the split. Thereafter, the obligatory
wait-time
and
announcement
steps
(Steps 4 through 6) are executed, followed by the
stop
step (Step 7).
1. goto step 8 if oldest-call-wait in split 50 pri l > 74
2. goto step 8 if calls-queued in split 50 pri l > 20
3. queue-to main split 50 pri l
4. wait-time 30 seconds hearing ringback
5. announcement 1000 ("All of our MegaSports
agents are busy...Please wait...")
6. wait-time 998 seconds hearing music
7. stop
8. announcement 2000 ("We’re sorry, all of our
MegaSports agents are busy. If you’d like to leave a
message, please do so after the tone. Otherwise, please
call back between 8:00 A.M. and 5:00 P.M, Monday through
Friday. Thank you.")
9. messaging split 20 for extension 4000
10. disconnect after announcement 2050 ("We’re sorry, we are unable
to take your message at this time. Please call back
between 8:00 A.M. and 5:00 P.M., Monday through Friday.
Thank you.")