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Issue 4 September 1995 IN-11
V
valid entries
for check-backup
, A-26
for collect digits
, A-31
for converse-on
, A-35
for disconnect
, A-46
for goto step
, A-49
for goto vector
, A-55
for messaging
, A-60
for queue-to
, A-64
for route-to
, A-68
for wait-time
, A-78
VDN
, 3-7
active
, 3-9
calls
, 6-12
calls counts
which calls included
, 6-13
definition
, 1-3, 3-1, 3-7
in coverage path
application uses
, 3-10
latest
, 3-9
multiple
, 1-3
observing
, 3-11
override
example application
, 3-9
properties
1st/2nd/3rd skill
, 3-9
acceptable service level
, 3-9
allow VDN override
, 3-8
AUDIX name
, 3-8
class of restriction (COR)
, 3-8
extension
, 3-8
measured
, 3-8
messaging server name
, 3-8
name
, 3-8
return destination
, 3-9
tenant partition number (TN)
, 3-8
VDN of origin announcement extension
, 3-9
vector number
, 3-8
return destination
considerations
, C-5
skills
administering
, 10-7
vector
changing existing
, 2-4, B-7
creating a new
, 2-4
definition
, 1-3, 3-7
disconnect timer
, B-7
editing
, 2-5
entering
, 2-1
events
, D-12, D-14
example
, 4-13
accessing voice response scripts
, 4-9
accommodate a super agent pool
, 10-17
adjunct routing vector
, 9-2
adjunct routing vector with redundancy
, 9-8
in G3V3 and later releases
, 9-9
automated attendant application
, 11-4
call interflow
, 4-16
claims application
, 11-13
conditional branching
, 4-19
customer service application
, 11-14
customer service center application
, 11-3
delay announcement
, 4-4
delay with audible feedback
, 4-5
delay with multiple audio/music source feedback
, 4-6
dial-ahead digits
, 5-15, 5-16
disconnecting a call
, 4-8
distributed call centers application
, 11-9
DIVA and data/message collection application
, 11-6
emergency and routine service application
, 11-24,
11-25
expected wait time
for a call
, 6-3
for a split
, 6-2
routing - routing to the best split
, 6-8
routing and passing VRU wait
, 6-6
field agent vector application
, 11-12
forced announcement
, 4-4
help desk application
, 11-10
ii-digits routing example
, 7-8
information announcement
, 4-5
late caller application
, 11-27
leaving recorded message
, 4-14
leaving recorded messages
, 4-14
messaging options application
, 11-29
multiple split queueing
, 4-11
notifying callers of wait-time without a VRU
, 6-7
passing digits to an adjunct
, 5-12
providing busy tone
, 4-7
receiving switch inflow vector
, 8-9
remote access service observing vector
, 5-13
return destination vector
with announcement
, C-8
with disconnect
, C-7
with remote access
, C-6
rolling ASA routing
, 6-12
sending switch outflow vector
, 8-4
service agency clients application
, 11-14
service observing vector
, 5-14
skipping/non-skipping of treatment commands
with ASAI link down
, 9-4
stopping vector processing
, 4-20
supplementary delay announcement
, 4-4