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Expert Agent Selection
10-4 Issue 4 September 1995
DNIS/ISDN Called Party
Recall from Chapter 3 that a set of DNIS digits can be interpreted as a VDN. The
following table presents four services and their corresponding telephone number
(including DNIS digits) that might be provided to the caller.
NOTE:
DNIS digits must be extensions that are reflected in the dial plan.
Call Prompting/VRU Digits
The Call Prompting/VRU digits are entered by the caller in response to any
recorded question about a caller’s needs. For example, a hotline for a product
may request that a product code be entered, or a travel service may request a 2-
digit state code to indicate the state to which the caller would like to travel. The
following figure provides a prompt that encourages the caller to enter the
appropriate Call Prompting digit for the needed service from the auto club.
Table 10-2. Examples of Services and Corresponding DNIS
Digits
Service
Telephone
Number
Corresponding
DNIS
Emergency Road Service (English) 800-765-1111 6001
Emergency Road Service (Spanish) 800-765-2222 6002
Route Planning (English) 800-765-3333 6003
Route Planning (Spanish) 800-765-4444 6004
General (Call Prompting) 800-765-5555 6005
Table 10-3. Example of a Prompt for Entering Call Prompting
Digits
‘‘For emergency road service, dial 1.
Para asistencia con su automovil, marque el dos.
For travel route directions, dial 3.
Para informacion sobre rutas, marque el cuatro.’’