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Data Passing
Issue 4 September 1995
H-5
■ wait: This data type sends the expected wait time for a call in vector
processing that is queued to at least one split. It is a value from 0 to 9999
seconds. If the call is not queued, or is queued only to splits with no
working agents, only the # is outpulsed.
■ ‘‘#’’: This is the only character outpulsed. Outpulsing this character
causes the corresponding prompt and collect command in the voice
response script to be skipped.
■ ‘‘none’’: This data type causes no characters to be outpulsed. Also, no
end-of-string pound character (#) is outpulsed, and no time delays are
invoked.
DEFINITY always outpulses a pound character (#) at the end of each digit string.
Where ‘‘#’’ is administered, or where the ‘‘digits’’ keyword is administered and the
last digit collected from the caller is ‘‘#,’’ only one ‘‘#’’ is outpulsed. No ‘‘#’’ is
outpulsed when the keyword ‘‘none’’ is administered.
If <data_1> is administered as ‘‘none,’’ <data_2> must also be ‘‘none.’’
Any data to be passed to the VRU from DEFINITY is outpulsed in-band. Two time
delays on the System Parameter-Features form (‘‘Converse first data delay’’ and
‘‘Converse second data delay’’) are administrable by customers. These delays
may range from 0 through 9 seconds, with a default of zero seconds for the
converse first data delay and a default of two seconds for the converse second
data delay. The delays may be needed to give the VRU time to invoke an
application and allocate a touch-tone receiver to receive the passed digits.
If <data_1> is not ‘‘none,’’ the converse first data delay timer starts when the call
is answered by the VRU. Once the timer expires, the data_1 digits are outpulsed
in-band to the VRU, followed by the end-of-string pound sign (#).
If <data_2> is not ‘‘none,’’ the converse second data delay timer starts when the
end-of-string pound sign (#) from the first digit string is outpulsed. Once the timer
expires, the data_2 digits are outpulsed in-band to the VRU, followed by the
end-of-string pound sign (#).
No time delays are invoked when the keyword ‘‘none’’ is administered.
NOTE:
The outpulsing of digits is not heard by the caller.
If the VRU hangs up during the data passing phase, DEFINITY will log a vector
event, reactivate vector processing at the next vector step, and ensure the VRU
port is accessible for future calls.
Once all digits have been passed to the VRU, any audible feedback is
disconnected.
NOTE:
At this point, control has effectively been passed to the VRU.