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Call Vectoring Commands
A-20 Issue 4 September 1995
Split calls are also shown in the standard reports based on the final disposition of
the call.
The presence of the command in a vector enables the calls serviced by the
vector to be vector-directed. When such a call is answered by an agent, the call
is tracked as ACDCALLS/ANSTIME, and it is reported as ‘‘ACD Calls,’’ ‘‘Split
ACD Calls,’’ and ‘‘Avg Speed Ans.’’
A call abandoned after the command routes the call to a station or an attendant
is tracked in the VDN tables as ABNCALLS/ABNTIME.
R2 CMS: Adjunct routing attempts are not stored in R2 CMS. Successful
adjunct-routed calls are stored in OUTFLOW and FLOWTIME in the Vector and
VDN tables. These calls are not shown on standard reports. VECTIME is
recorded for the vector and reported as ‘‘Avg Time in Vector.’’
Routed to Trunk
Database Item Report Heading Notes
OUTFLOWCALLS/
OUTFLOWTIME
Vector Flow Out
VDN Flow Out
INTERFLOWCALLS
/ INTERFLOWTIME
VDN Flow-Interflow
INTIME Avg Time In Vector
Routed to VDN
Database Item Report Heading Notes
OUTFLOWCALLS/
OUTFLOWTIME
Vector Flow Out
VDN Flow Out
INTIME Avg Time In Vector
INFLOWCALLS Vector Flow In
VDN Flow In
new vector
new VDN
Routed to Split or to Hunt Group
Database Item Report Heading Notes
CALLSOFFERRED new split
LOWCALLS/MEDC
ALLS
no priority/priority