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Interactions Between Call Vectoring/EAS and
BCMS/CMS
F-8 Issue 4 September 1995
Here’s the tracking table for this scenario:
Comments:
■ R3 CMS:
Dequeue
is tracked in split 2 as well as in split 3 because the
call is answered by the primary split (split 1) and is thus dequeued from
splits 2 and 3 without being answered in these splits.
■ BCMS: No dequeue tracking item is available.
■ R2 CMS:
Outflow
is tracked in the same situations where R3 CMS tracks a
dequeue
. Accordingly,
outflow
is tracked in splits 2 and 3 because the
call is dequeued from these splits without being answered in either one of
the splits.
Call Answered by a Non-Primary Split. The following scenario involves a call
answered by a nonprimary split. The scenario is as follows:
1. Call comes into a VDN whose vector queues the call to splits 1, 2 and 3.
2. Call is answered in split 2.
Here’s the tracking table for this scenario:
Table F-3. Tracking for Call Answered by Primary Split
Split Tracking
123
R3 CMS answer dequeue dequeue
BCMS answer
R2 CMS answer outflow outflow
Table F-4. Tracking for Call Answered by Non-Primary Split
Split Tracking
123
R3 CMS outflow inflow
answer
dequeue
BCMS outflow inflow
answer
R2 CMS outflow answer outflow