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busy
Issue 4 September 1995
A-25
CMS Interactions
R3 CMS:
BUSYTIME, OTHERTIME, and INTIME for splits and vectors are tracked
according to when the busy tone starts. BUSYTIME, OTHERTIME and INTIME
for VDNs are tracked according to when the trunk idles.
R2 CMS: Calls given forced busy are tracked in the FBUSYCALLS and
FBUSYTIME database items. These calls are not shown in standard reports.
FBUSYTIME is tracked according to when the busy tone starts. VECTIME is
recorded for the vector, and it is reported as ‘‘Avg Time in Vector.’’
BCMS Interactions
A call that is forced busy due to the command is tracked as ‘‘OTHER’’ in the VDN
Report.
Busy Command
Database Item Report Heading
BUSYCALLS/BUSYTIME Calls Forced Busy
Calls Busy/Disc
OTHERCALLS/OTHERTIME Inbound Other Calls
INTIME Avg Time In Vector