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IN-4 Issue 4 September 1995
call flow phase
data passing
, H-3
data return
, H-7
DEFINITY switch data collection
, H-10
script completion
, H-9
script execution
, H-7
converse-on command
, 3-13, A-35
function
, A-36
neutral vector command
, 8-8
success/failure criteria
, A-84
syntax
, A-35
troubleshooting
, D-7
converse-VRI calls
call flow phase
VRU data collection
, H-6
creating
a new vector
, 2-4
service observing vectors
, 5-5
customizing call treatment
, 2-17, 3-4
D
defining desired service, 3-7
deleting
vector step
, 2-5
delivery of queued calls
, 2-7
denying access
, 3-8
dequeued average queue time
definition
, F-14
dial-ahead digits
ASAI provided
, 5-19
digits
, 5-3
ASAI provided dial-ahead digits
, 5-19
collect digits
maximum number
, A-31
collect digits command
maximum number
, A-15
collected prior to timeout
, A-32
dial-ahead digits with *
, A-33
entering
, 5-3
dial-ahead digits
, 5-3, 5-5
variable-length digit strings
, 5-4
including # sign
, A-33
maximum number
, A-33
removing
incorrect digit strings
, 5-3, 5-4
returned by VRU
, A-31
Touch-Tone
, A-32
with # sign
, A-33
with *
, A-33
direct agent
, 1-4
direct agent call
definition
, 3-4
directing calls to a specific agent
, 10-2
disconnect command
, 3-14, A-46
example
, 4-8
success/failure criteria
, A-84
syntax
, A-46
troubleshooting
, D-7
displaying digits on the agent’s set
, 5-5
during peak
calling periods
, 3-3
heavy traffic
, 2-10
E
EAS
definition
, 1-4
function
, 10-1
editing
, 2-5
enabling the vector disconnect timer
, B-7
encouraging caller to remain on-line
, 2-8
enhancements
available with G3V4 and later releases
, L-1
entering
a command
in abbreviated form
, 2-5
a vector
, 2-1
dial-ahead digits
, 5-5
digits
, 5-3
use of #
, 5-4
variable-length digit strings
, 5-3, 5-4
vector steps
, 2-4
evaluating
calls prior to processing
, 1-6
effectiveness of vector programming
, F-2
performance
, F-2
split performance
, F-12
event type
adjunct route failed
, D-17
events
, D-12, D-14
example application
remote access with host provided security
, C-6
saving in trunk facilities between call centers
, C-8
split flow tracking
, F-7
VDN override
, 3-9
warranty service call center
, 11-18, 11-19
example vector
accessing voice response scripts
, 4-9
accommodate a super agent pool
, 10-17
adjunct routing vector
, 9-2
with redundancy
, 9-8
with redundancy in G3V3 and later releases
, 9-9
ANI routing example
, 7-3
automated attendant application
, 11-4
call interflow
, 4-16
claims application
, 11-13
conditional branching
, 4-19
customer service application
, 11-14
customer service center application
, 11-3
delay announcement
, 4-4