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Tracking Unexpected Vector Events
Issue 4 September 1995
D-23
563 EWT split no working agents A
goto
test requested EWT for a split/skill
that has no agents logged in or all logged
in agents are in the AUX work mode. The
wait time in this case is assumed to be
infinite and the comparison was based on
EWT > largest possible threshold.
564 EWT split locked A goto test requested EWT for a split/skill
that is currently locked. The wait time is
assumed to be infinite. The comparison
was based on EWT > largest possible
threshold.
565 EWT call no working agents A goto test for a call or converse data
passing “wait” requested EWT for a call
that is queued only to splits/skills that
have no agents logged in or that have all
logged in agents in AUX work mode. In
this case, the wait time was assumed to
be infinite and the comparison was based
on EWT > largest possible threshold.
Table D-4. Summary of Vector Events
Event Event Event
Type Description Explanation