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Call Prompting
5-6 Issue 4 September 1995
These functions are illustrated in the following sections.
Treating Digits as a Destination
Call Prompting allows you to route calls according to the digits collected from the
caller. Once the digits are collected via the
collect digits
command, the
route-to
digits
command attempts to route the call to the destination that the digits
represent. The command always routes the call to the destination that is
indicated by the digits processed by the most recent collect digits command.
The digits can represent any of the following destinations:
■ Internal (local) extension (for example, split/hunt group, station,
announcement, etc.)
■ VDN extension
■ Attendant
■ Remote access extension
■ External number, such as a trunk access code (TAC) or an Automatic
Alternate Route/Automatic Route Selection (AAR/ARS) feature access
code (FAC) followed by a public network number (for example, 7 digit
ETN, 10 digit DDD, etc.).
Let’s take a look at a vector that illustrates how a call is routed via digits that are
collected from a caller:
Figure 5-1. Treating Digits as a Destination
In this vector, the caller is prompted to enter the destination extension of the
party he or she would like to reach (Step 2). (The extension in this vector may
contain up to 5 digits.) The vector collects the digits, then routes to the
destination via the
route to digits
command in Step 3.
If the
route-to digits
command fails (because the caller fails to enter any digits, or
because the extension number entered is invalid), the
route-to number command
in Step 4 routes the call to the attendant (default). However, as long as the
destination is a valid extension, the
route-to digits
command succeeds, coverage
1. wait-time 0 seconds hearing ringback
2. collect 5 digits after announcement 300
(‘‘You have reached Redux Electric in Glenrock.
Please dial a 5-digit extension or wait for the
attendant.’’)
3. route-to digits with coverage y
4. route-to number 0 with cov n if unconditionally
5. stop