Filter
Top Products
Glossary
GL-4 Issue 4 September 1995
Call Prompting
A feature that uses vector commands to collect and test digits, and/or display digits to the agent
or pass them to an adjunct processor. Based on the digits dialed, the call is routed to a desired
destination or receives other treatment. External callers must use touch-tone dialing for entering
digits. The Call Prompting feature can be used with other call vectoring capabilities.
Caller Information (CALLR-INFO) button
A device that displays the digits that have been collected when a Call Prompting user enters
digits from a touch-tone telephone or when a VRU has returned digits to the switch.
Call Management System (CMS)
An application running on an adjunct processor that collects, stores, analyzes, displays, and
reports ACD information provided by the switch. CMS enables customers to monitor and manage
telemarketing centers by generating reports on the status of agents, splits, trunks, trunk groups,
vectors, vector directory numbers. CMS also enables customers to partially administer the ACD
features on the DEFINITY switch.
‘Call Vector’ form
An on-line screen used for entering a vector.
call vectoring
A method that manages inbound calls by using routing tables called vectors to uniquely define
treatments for each call type. The call type is based on the dialed number or trunk group
termination to a vector via VDNs. The vectors are customer programmable using commands that
resemble a high-level programming language to specify what treatments the call should be given.
See also vectoring.
Calling Party Number (CPN)
The 10-digit number (for North America) of the station that is calling. The CPN is not always
identical to the billing number (BN). For example, a company may have a BN of 555-7000, yet an
individual at that company may have a CPN of 555-7335. Taken together, CPN/BN information
allows the called party to identify the calling party and to determine call volumes from particular
geographic areas. Formerly called station identification (SID). See also Billing Number (BN).
CCITT
See Consultative Committee on International Telegraphy and Telephony (CCITT).
Class of Restriction (COR)
A VDN property consisting of a 1- or 2-digit number that is used to determine any calling party
restrictions (for example, lack of calling permission).
CMS
See Call Management System (CMS).
Consultative Committee on International Telegraphy and Telephony (CCITT)
One of the four permanent parts of the International Telecommunications Union, based in
Geneva, Switzerland.
collected digits
The touch tone digits entered by a caller or returned from a VRU and collected by a
collect digits
vector step. See also dial-ahead digits.
conditional branching
The type of vector control flow that is passed from the current vector step to the specified vector
step, provided that the condition in the first step is met.