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Glossary
Issue 4 September 1995 GL-7
Expert Agent Selection (EAS)
An optional feature that provides a group of capabilities including: assigning skills to VDNs and
agents, defining hunt groups as skills, providing call distribution via matching skills, logical
agents and direct agent calling from voice terminals.
EWT
See Expected Wait Time (EWT).
far-end switch
A switch within the tandem switch configuration of an LAI call setup that decides whether to
accept or deny an LAI call according to a number of conditions.
forced first announcement
A pre-recorded message that is given to a caller before the call is queued to a split.
E
EAD
See Expert Agent Distribution.
Expert Agent Distribution
Uses the Most Idle Agent algorithm to route calls and is only available with Expert Agent
Selection.
F
G
H
hunt group
An ordered group of stations.
I
II-Digits
See Information Indicator-Digits (II-Digits).
Information Indicator-Digits (II-Digits)
A 2-digit string provided via ISDN PRI with an incoming call to indicate the type of originating line,
such as a hotel, prison, or pay phone, of the caller. As an option, subscribers to the CPN/BN
network service (ANI Delivery Service option) will receive the II-Digits for the caller when provided
by the LEC at no additional charge.