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Issue 4 September 1995 9-1
9
Adjunct Routing
Introduction
Adjunct Routing allows an associated adjunct to make a call routing decision
when it encounters an
adjunct routing
vector command during vector
processing.
An adjunct is any processor connected to a switch that can use ASAI features.
The adjunct makes a routing decision according to caller information and/or
agent availability, and it returns the routing response to the switch.
Adjunct Routing can be used in conjunction with Call Prompting and Look-Ahead
Interflow. When coupled with Call Prompting, Adjunct Routing can pass up to 16
digits that have been collected from the last relevant
collect digits
vector
command. When coupled with Look-Ahead Interflow, Adjunct Routing can pass
the LAI information element that was passed from the originating switch in the
ISDN message.
Functions and Examples
The
adjunct routing
command provides a means for an adjunct ASAI processor
to specify the destination of a call. The switch provides information in an ASAI
route request message that the ASAI adjunct can use to first access a database
and then determine a route for the call. In a typical application, the ASAI adjunct
might use the dialed number, the Calling Party Number (CPN/BN), or the digits
collected via Call Prompting to access customer information and thereby
determine the call route.
An adjunct specified in an
adjunct routing
command can route a call to an
internal number, an external number, a split, a VDN, an announcement