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Vector Exercises
Issue 4 September 1995
11-27
Suggested Solution:
Figure 11-17. Late Caller Treatment
This vector provides specific treatment for calls coming into the switch after
working hours, during the weekend, or as the working day comes to a close.
The
goto step
command in Step 1 checks whether the call is being placed during
nonworking hours during the week (that is, between 5:00 P.M. and 8:00 A.M. on
any day of the week). If the call is being placed at this time, a branch is made to
Step 15, where the
disconnect after announcement
command first informs the
caller that the office is closed and then drops the call. On the other hand, if the
call is not being placed at this time, control is passed to Step 2, where another
goto step
command checks whether the call is being placed during ‘‘weekend’’
hours (that is, between 5:00 P.M. Friday and 8:00 A.M. Monday). If so, a branch
is made to Step 15, as is the case for a failure of the
goto step
command in Step
1. On the other hand, if the call is not being placed at this time, control is passed
to Step 3.
The
goto step
command in Step 3 checks for the number of calls in split 1. If
more than 20 calls are queued to split 1, control is passed to Step 16, where the
disconnect after announcement
command first informs the caller that the call
cannot be serviced at this time and then disconnects the call. On the other hand,
1. goto step 15 if time-of-day is all 1700 to all 0800
2. goto step 15 if time-of-day is fri 1700 to mon 0800
3. goto step 16 if calls-queued in split 1 pri l > 20
4. queue-to main split 1 pri l
5. goto step 10 if time-of-day is all 1645 to all 1700
6. wait-time 20 seconds hearing ringback
7. announcement 100 ("We’re sorry, all of our
agents are busy...Please hold...")
8. wait-time 998 seconds hearing music
9. stop
10. announcement 200 ("It is almost closing time.
We will try to service you before we close for the day.
However, if we are unable to do so, please call back
at your convenience between 8:00 A.M. and 5:00 P.M.,
Monday through Friday.")
11. wait-time 30 seconds hearing music
12. goto step 14 if time-of-day all 1700 to all 1710
13. goto step 11 if unconditionally
14. disconnect after announcement 300 ("We’re
sorry, our office is now closed. Please call back
at your convenience between 8:00 A.M. and 5:00 P.M.,
Monday through Friday.")
15. disconnect after announcement 400 ("We’re
sorry, our office is closed. Please call back at
your convenience between 8:00 A.M. and 5:00 P.M.,
Monday through Friday.")
16. disconnect after announcement 500 ("We’re
sorry, we cannot service your call at this time.
Please call back at your convenience between
8:00 A.M. and 5:00 P.M., Monday through Friday.")