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Issue 4 September 1995 IN-5
delay with audible feedback, 4-5
delay with multiple audio/music source feedback
, 4-6
dial-ahead digits
, 5-15, 5-16
disconnecting a call
, 4-8
distributed call centers application
, 11-9
DIVA and data/message collection application
, 11-6
emergency and routine service application
, 11-24,
11-25
expected wait time
for a call
, 6-3
for a split
, 6-2
routing and passing VRU wait
, 6-6
expected wait time routing
routing to the best split
, 6-8
field agent vector application
, 11-12
forced announcement
, 4-4
help desk application
, 11-10
ii-digits routing example
, 7-8
information announcement
, 4-5
late caller application
, 11-27
leaving recorded messages
, 4-13, 4-14
messaging options application
, 11-29
multiple split queuing
, 4-11
notifying callers of wait-time without a VRU
, 6-7
passing digits to an adjunct
, 5-12
providing busy tone
, 4-7
receiving switch inflow vector
, 8-9
remote access service observing vector
, 5-13
return destination vector
with announcement
, C-8
with disconnect
, C-7
with remote access
, C-6
rolling ASA routing
, 6-12
sending switch outflow vector
, 8-4
service agency clients application
, 11-14
service observing vector
, 5-14
skipping/non skipping of treatment command with
ASAI link down
, 9-4
stopping vector processing
, 4-20
supplementary delay announcement
, 4-4
tandem switch vector
, 8-10
testing
for ANI in vector routing table
, 7-4
for digit
, 5-9
for digits in vector routing table
, 5-9
for digits not in vector routing table
, 5-9
treating digits as a destination
, 5-6
treatment step used as a delay for adjunct routing
, 9-6
unconditional branching
, 4-18
using digits to collect branching information
, 5-7
using digits to select options
, 5-10
VDN calls routing
, 6-13
vector for service observing
, 4-17
example vector routing table
for ANI routing
, 7-4
for call prompting
, 5-8
example vector step
adjunct routing
, A-15
announcement
, A-22
check-backup
, A-27
collect digits
, A-31
converse-on
, A-35
disconnect
, A-46
goto step
, A-51
goto vector
, A-57
messaging
, A-60
queue-to
, A-64
route-to
, A-68
wait-time
, A-79
executing VRU scripts
, 3-13
expected wait time
, 6-2
algorithm
, 6-4
factors causing for split priority level to decrease
, 6-9
factors effecting the value
, 6-9
for a call
, 6-3
passing to a VRU
, 6-3
when infinite
, 6-3
expert agent selection
adjunct and feature interactions
, 10-25
adjunct interactions
, 10-31
conversion
administration for
, K-2
blocking of new incoming calls
, K-8
considerations prior to
, K-1
steps
, K-1
steps for cutover
, K-8
definition
, 1-4
feature interactions
, 10-25
function
, 10-1
loginID table
, 10-35
requirements
, 10-1
requires ACD
, 10-1
requires call vectoring
, 10-1
splits
, 10-1
tracking
agents and their skills
, F-16
direct agent calls
, F-16
for VDN skill preferences
, F-17
non-ACD calls
, F-17
upgrading to
, K-1
upgrading to G3
, 10-38
using CMS
, F-16
F
feature interactions
with adjunct routing
, A-19
with announcement
, A-23
with busy
, A-24
with check digits
, A-34
with check-backup
, A-28
with converse-on
, A-39