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Call Vectoring Commands
A-44 Issue 4 September 1995
■ System Measurements
System measurements track converse calls to hunt groups and attendant
groups.
■ Touch-Tone Dialing
Any touch-tone dialing by the calling party during the digit passing
phases of a session involving a
converse-on
step does not result in
corruption of data or in the collection of this data in the form of dial-ahead
digits by DEFINITY.
Only after the digit passing phase from DEFINITY to the voice information
system is completed can the calling party enter touch-tone digits in
response to a voice information system prompt. Only after the voice
information system to DEFINITY data return phase is completed and an
additional
collect digits
vector step is executed can the calling party enter
a touch-tone response to a DEFINITY prompt.
■ Transfer
A call placed by a
converse-on
step may not be transferred. The only form
of transfer allowed is the data passing operation during the data return
phase at the end of a voice response script.
If an illegal attempt to transfer a converse call is made, a vector event is
logged, the line to the voice information system is dropped, and vector
processing is reactivated at the next vector step.
If an illegal transfer is attempted by a live agent with a multifunction set,
the transfer is denied and the agent may reconnect to the call.
■ Transfer out of AUDIX
If a
converse-on
step delivers a call to an AUDIX hunt group, and if the
calling party then attempts to transfer out of AUDIX, the transfer fails, and
vector processing is reactivated at the next vector step.
■ Uniform Call Distribution (UCD)
A converse split (skill) may be administered as a Uniform Call Distribution
split (skill).
■ VDN as a Coverage Point
If a call covering to a VDN is processed by the
converse-on
command
and subsequently reaches a station user (that is, a member of a ‘‘converse
split (skill)’’), and if the ‘‘converse split (skill)’’ agent attempts to activate
Consult (coverage), or Coverage Leave Word Calling, any of these
coverage attempts is denied because the call is still in vector processing.
If the ‘‘converse split (skill)’’ is an AUDIX/Message Center split (skill), the
call covered to the VDN is treated like a redirected call to AUDIX/MCS; the
original principal and reason for redirection is used in the same manner as
a Call Forwarded call to a VDN.