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Basic Call Vectoring
4-16 Issue 4 September 1995
The following vectors illustrate how interflow is used:
Figure 4-13. Call Interflow
In the first vector, a branch is made to Step 8 from Step 2 if the condition in the
latter step (
oldest call-wait in split 1 > 120 seconds
) is true. If the condition is
false, a branch is made to Step 9 from Step 3 if the condition in the latter step
(
calls-queued in split 1 > 10
) is true. If that condition is also false, the call is
queued (Step 4), and a wait-announcement loop becomes effective (Steps 5
through 7).
If a successful branch to Step 8 is made from Step 2, the
route-to number
command is executed. The destination number (2020) in this particular
command is a VDN. Accordingly, vector processing terminates in the first vector
and begins at the first step of the second vector, to which the VDN points.
Once processing control is passed to the second vector, the caller is provided
with the appropriate announcement (Step l). Thereafter, upon execution of the
messaging split
command in Step 2, the system attempts to either queue the call
to the message service split or else terminate the call to a message service agent
or to an AUDIX voice port. If one of these attempts succeeds, the caller may
leave a message. If none of the attempts succeed, the command fails, and
vector processing continues at the next vector command (usually an
announcement explaining that the necessary connection could not be made).
Service Observing
Vector initiated Service Observing is available with G3V4 and later releases. For
a complete description of Service Observing see the
DEFINITY Communications
System Generic 3 Feature Description
, 555-230-204.
VDN (extension=1000 name=‘‘Billing Service’’ vector=55)
Vector 55:
1. announcement 3001
2. goto step 8 if oldest call-wait in split 1 pri l > 120
3. goto step 8 if calls-queued in split 1 pri l > 10
4. queue-to main split 1 pri t
5. wait-time 50 seconds hearing music
6. announcement 3002
7. goto step 5 if unconditionally
8. route-to number 2020 with cov n if unconditionally
VDN (extension=2020 name=‘‘Message Service’’ vector=100)
Vector 100:
1. announcement 3900 (‘‘We’re sorry, all our
agents are busy. Please leave a message. Thank you.’’)
2. messaging split 18 for extension 3000
3. disconnect after announcement 2505(‘‘We cannot
take a message at this time. Please call back tomorrow.’’)