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converse-on split (skill)
Issue 4 September 1995
A-41
■ Call Vectoring—Basic
The
converse-on
step is an enhancement to the Basic Call Vectoring
customer option. This option must be enabled in order to invoke the VRI
feature.
■ Class of Restriction (COR)
As is the case for the
queue-to main split (skill)
and
check-backup split
(skill)
vector steps, no COR checking is carried out when a
converse-on
step places a call to a split (skill).
■ Conference
Any attempt to conference a call placed by a
converse-on
step is denied.
■ Coverage Callback
A call placed by a
converse-on
step does not follow any coverage paths.
Therefore, Coverage Callback is not available. Also, if a call reaches a
converse-on
step via a VDN in a coverage path, coverage callback
cannot be used.
■ Direct Department Calling (DDC)
A converse split may be administered as a direct department calling split.
■ Distributed Communications System (DCS)
If an incoming DCS call is placed to a vector with a
converse-on split (skill)
x pri y passing ani ...
step, the DCS extension of the calling party is
outpulsed.
■ Priority Levels
A call placed by a
converse-on
step may be queued at one of four priority
levels: low, medium, high or top.
■ Hunt Groups
The
converse-on
step may deliver a call to a vector-controlled hunt group,
ACD split (skill), Message Center or AUDIX hunt group.
■ Integrated Services Digital Network (ISDN)
The
converse-on
step may be administered to outpulse to the voice
information system the ANI (calling party number/billing number CPN/BN)
of the calling party via use of the ‘‘ani’’ keyword.
■ Intercept Treatment
A caller is never given intercept treatment upon execution of a
converse-on
step. Failing to place a converse call successfully results in
the failure of the
converse-on
step. Vector processing continues at the
next vector step.