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Step 1: Pre-EAS Cutover Administration for the G3V2 (or
later) Switch
Issue 4 September 1995
K-5
10. Using the COR administration form, set the Direct Agent Calling field to y
for any COR to be assigned to a trunk or station user who may initiate a
Direct Agent call to an EAS agent, or to be assigned to an EAS loginID that
may receive Direct Agent calls.
11. If EAS agent loginID passwords are to be administered, using the Feature-
Related System Parameters form, set the Minimum Agent-LoginID
Password Length field to the desired number of minimum password digits
(0 to 9) which must be specified when agent passwords are administered
via the Agent LoginID form. The total number of digits which may be
assigned to a password is between the value of the Minimum Agent-
LoginID Password Length field and 9 digits. If a password is administered
for an agent, this password must be entered in addition to the agent’s
loginID to log in.
12. Using the Agent LoginID form, add the desired EAS loginIDs to be
associated with human agents, AUDIX ports, and/or AAS (Auto-Available
Split) VRU ports. For human agents, the following fields are administered:
■ Name
■ COR
■ Coverage Path (optional)
■ Security Code (optional for Demand Print feature)
■ LWC Reception (optional)
■ AUDIX Name for Messaging (for MIPS only, if the LWC Reception
field is set to audix, or if administered coverage path for the agent
has an AUDIX coverage point)
■ Messaging Server Name for Messaging (for MIPS only, if the LWC
Reception field is set to msa-spe, or if administered coverage path
for the agent has a Messaging Server coverage point)
■ Password (optional)
■ Skills - Primary/Secondary (for at least one skill)
13. For AUDIX and AAS VRU port extensions, when these ports are
associated with ACD-type hunt groups, these extensions must be
associated with skill hunt groups as part of the cutover to EAS.
Additionally, for skill hunt groups used for AAS ports, the AAS? field must
be set to y for these hunt groups before any EAS AAS agents can be
administered.
If AUDIX port extensions (such as for the Embedded AUDIX product) are
not associated with an ACD hunt group, no administration is required for
these ports as part of the cutover to EAS. For the AUDIX and/or AAS ports
that are associated with ACD hunt groups, add EAS agent loginIDs for
these ports, where only the following fields need to be administered:
■ Name
■ COR