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queue-to main split (skill)
Issue 4 September 1995
A-65
Queue-to Main Command
queue-to main split (skill)
Purpose
Unconditionally queues a call to a split (skill) and assigns a queuing priority level
to the call in case all agents are busy.
Syntax
queue-to main split <split #> pri <priority level>
queue-to main skill <skill #> pri <priority level>
Valid Entries
split #:
1 through 99
(G3i),
1 through 255
(G3r),
1 through 24
(G3s, G3vs)
skill #:
1 through 99
(specific: G3i),
1 through 255
(specific: G3r),
1 through 24
(specific: G3s, G3vs);
1st, 2nd, 3rd
(VDN)
priority level:
l
(low),
m
(medium),
h
(high),
t
(top).
Requirements
Basic Call Vectoring software must be installed. The split (skill) involved must be
vector-controlled. Also, skills replace splits only if Expert Agent Selection (EAS) is
optioned.
Example
queue-to main split
53
pri
t
queue-to main skill 1st pri
t
Operation
A call sent with this command either connects to an available agent in the split
(skill) or enters the split’s (skill’s) queue.