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Issue 4 September 1995
A-49
goto step <step #> if <condition> for vdn <vdn> <comparator> <threshold>
Condition = counted-calls:
goto step <step #> if <condition> to vdn <vdn> <comparator> <threshold>
Condition = expected-wait:
goto step <step #> if <condition> for split <split #> pri <priority level>
<comparator> <threshold>
goto step <step #> if <condition> for skill <skill #> pri <priority level>
<comparator> <threshold>
goto step <step #> if <condition> for call <comparator> <threshold>
Valid Entries
step #:
1-32
.
split #:
1 through 99
(G3i),
1 through 255
(G3r),
1 through 24
(G3s, G3vs)
skill #:
1 through 99
(G3i),
1 through 255
(G3r),
1 through 24
(G3s, G3vs);
1st,
2nd, 3rd
(VDN)
condition:
comparator:
1
threshold:
unconditionally N/A N/A
rolling-asa >, >=, =, <>
0-998
seconds
(even numbers only)
<, <=
2-998
seconds (even numbers only)
available-agents >, >=, =, <>
0-199
(G3i),
0-998
(G3r)
0-149
(G3s, G3vs)
<, <=
1-200
(G3i),
1-999
(G3r)
1-150
(G3s, G3vs)
calls-queued >, >=, =, <>
0-199
(G3i, G3s, G3r),
0-998
(G3r)
<, <=
1-200
(G3i, G3s, G3vs),
1-999
(G3r)
counted-calls >, >=, =, <>
0-999
<, <=
1-999
expected-wait >, >=, =, <>
0-9999
seconds
<, <=
1-9999
seconds
oldest call-wait >, >=, =, <>
0-998
seconds (even numbers only)
<, <=
2-998
seconds (even numbers only)